Refund & Returns Policy
Introduction
Welcome to ROSHH. We strive to ensure your complete satisfaction with every purchase. This policy outlines the terms and conditions for refunds and returns within our [APPLICABLE JURISDICTION]. By shopping with us, you agree to the practices described herein.
Eligibility for Returns
To be eligible for a return, your item must be unused, in the same condition that you received it, and must be in the original packaging. Only regular priced items may be refunded; unfortunately, sale items cannot be returned.
Condition of Items
Jewelry must show no signs of wear, alteration, or damage. All original tags, certificates, and presentation boxes must be returned in their original condition. Items that are returned damaged or with missing components will not be accepted for a refund.
Return Timeframe
Our return policy lasts [RETURN TIMEFRAME] days from the date of delivery. If [RETURN TIMEFRAME] days have gone by since your purchase reached you, unfortunately, we cannot offer you a refund or exchange.
Non-Returnable Items
For hygiene reasons, certain items such as earrings are strictly non-returnable. Additionally, customized or engraved pieces cannot be returned or exchanged unless there is a manufacturing defect.
Refund Process
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain amount of days.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, please send us an email at [ROSHH SUPPORT EMAIL] for further instructions.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [ROSHH SUPPORT EMAIL].
Return Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. A [RETURN SHIPPING FEE] may be deducted from your refund if applicable. Shipping costs are non-refundable.
Contact Us
For any questions regarding our Refund & Returns Policy, please contact our support team at support@rosh.in . Our dedicated staff is here to assist you with any inquiries regarding your jewelry pieces.